Privacy Policy

Roof Costs South Africa is committed to handling personal information responsibly. This policy is intended to help users understand what information may be collected through the website, why it is collected, how it may be used, and what choices users have.

1. Information We May Collect

We may collect information when you use the roof cost calculator, submit your details for an estimate, contact us directly, or browse pages on the website.

• Contact information: This may include your name, email address, phone number, and postal code when you submit an estimate request or contact enquiry.
• Project and calculator information: This may include roofing material selections, roof size, region, pitch, complexity, add-ons, notes, and other estimate-related inputs you provide.
• Technical usage information: This may include browser type, device information, IP address, page access patterns, timestamps, referring pages, and similar technical data collected through server logs or analytics tools.

2. How We Use Your Information

Information collected through the website may be used to operate the calculator, respond to enquiries, improve user experience, and manage legitimate business operations related to the website.

• Provide estimate-related responses or follow-up communication.
• Respond to support requests, contact form messages, or partnership enquiries.
• Review calculator performance, improve content, and refine user experience.
• Maintain website security, detect abuse, and reduce spam or fraudulent submissions.
• Store estimate request records for internal reference, service support, and operational review.

3. How Estimate Requests and Lead Information Are Handled

When you submit an estimate request through the website, the information entered into the calculator and final contact form may be processed together so that the request can be reviewed properly.

Submitted estimate data may be stored in our internal systems, sent to our email inbox, and retained in website databases for record-keeping, customer support, quote follow-up, and service-related review.

4. When We May Share Information

We do not sell personal information as a general business practice. However, information may be shared in limited situations where it is necessary to operate the website, process legitimate estimate requests, comply with legal obligations, or work with service providers.

• Service providers: We may use trusted third-party providers for website hosting, analytics, form delivery, database storage, email handling, or related technical support.
• Estimate or service coordination: If the website offers lead handling or service matching, relevant contact and project details may be shared for legitimate quote or service-related follow-up.
• Legal reasons: We may disclose information if required to do so by law, regulation, court order, or valid legal process, or where disclosure is reasonably necessary to protect rights, security, or website integrity.

5. Cookies and Technical Tracking

The website may use cookies, analytics tools, or similar technologies to understand general website performance, improve content, and support normal technical functionality.

These tools may help us understand which pages are visited, how users move through the site, what devices are used, and where improvements may be needed. Users can usually manage cookie behavior through their browser settings.

6. Data Storage and Security

We use reasonable technical and operational measures to protect the information submitted through the website. This may include secure hosting practices, restricted access, anti-spam controls, and internal protection measures designed to reduce unauthorized access or misuse.

However, no website, server, database, or transmission method can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through public website forms.

7. Data Retention

We may retain personal and estimate-related information for as long as reasonably necessary for customer support, service review, internal record-keeping, website administration, legal compliance, and legitimate business purposes.

Retention periods can vary depending on the type of enquiry, the nature of the estimate request, and any ongoing operational or legal need to keep the information.

8. Your Choices and Rights

Depending on your location and the way the website is used, you may have the right to request access to the personal information we hold about you, ask for corrections, or request deletion where appropriate.

If you would like us to review a privacy-related request, you can contact us using the details below. We may need to verify certain information before acting on a request.

9. Third-Party Websites

This website may include links to third-party websites, contractor pages, or external services. Once you leave our website, your information is subject to the privacy practices of those external websites, not this Privacy Policy.

10. Children's Privacy

Roof Costs South Africa is not intended for use by children. We do not knowingly collect personal information from children through the website. If we become aware that such information has been submitted inappropriately, we may take reasonable steps to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect website changes, service updates, legal requirements, or operational improvements. The updated version will be posted on this page with a revised effective date where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, you can contact us using the details below.